Elevate client satisfaction as a Customer Success Manager at Euna Solutions in a hybrid role. Partner with B2B clients in public sector SaaS to ensure they realize the full value of our product.
As part of the Procurement Customer Success team, you will engage with customers to understand their needs and implement success strategies. This hybrid role requires expertise in building relationships and leveraging data for enhanced customer outcomes, working remotely three days a week from Oakville, ON.
Key Responsibilities:
• Develop expertise in Procurement SaaS product use cases
• Lead regular meetings with executives and stakeholders
• Build relationships to assess goals and deliver value
• Design and implement customer success plans
• Conduct check-ins to monitor customer health
Requirements:
• Bachelor's degree in business or communications
• 3+ years in customer success or support roles
• Proven success in customer experience strategies
• Proficient in Salesforce and Microsoft Office
• Project management skills managing multiple tasks
Drive customer success by turning insights into action at Euna Solutions.
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📌 Customer Success Manager At Euna Solutions Oakville
🏢 Questica
📍 Oakville