Become a Remote Functional Associate specializing in CCaaS and Agentic AI initiatives at a premier technology solutions provider. Support contact center modernization with expertise in requirements documentation and journey mapping.
Ideal for professionals with a keen eye for detail, this role involves working with Business Analysts to document accurate functional requirements and enhance user journeys within Amazon Connect. You'll play a crucial role in creating delivery-ready artifacts while driving AI integration and modernization efforts for enterprise clients.
Key Responsibilities:
• Document functional requirements for technical execution
• Contribute to customer and agent journey designs
• Analyze current processes for AI and modernization opportunities




• Create user stories and process flow diagrams
• Collaborate with Functional Leads for project success
Requirements:
• Proficiency in functional specifications and user stories
• Knowledge of Amazon Connect or similar CCaaS platforms
• Ability to analyze and decompose complex issues
• Familiarity with journey mapping tools
• Understanding of Agile principles and Jira for tracking
Utilize your analytical skills and team-oriented mindset to foster innovation in the contact center realm through this energetic role.
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📌 Ccaas Functional Associate In Ai Initiatives Toronto
🏢 GuruLink
📍 Toronto