The Location is Mississauga

Candidates must complete an application at:

Lift Your Career to New Heights with CJ Logistics!

Are you detail-oriented, reliable, and ready to make a difference behind the scenes? We are currently seeking a Senior Freight Forwarding Coordinator to support our growing team. This role is ideal for someone looking to build a career in international logistics and supply chain management.

Schedule: Monday to Friday, 8:30 am - 5:00 pm

Pay Range: $25 - $30 per hour

Position Overview

CJ Logistics provides integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation. Aspiring to be The Global SCM Innovator, we deliver integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.

Essential Duties & Responsibilities

- Manage end-to-end international freight operations for ocean, air, and domestic shipments, ensuring timely and accurate execution.
- Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers to ensure seamless transportation.
- Serve as the primary point of contact for assigned customers, providing proactive shipment updates, resolving escalated issues, and maintaining strong customer relationships.
- Review and prepare shipping documentation, including Commercial Invoices, Packing Lists, MAWB/HAWB, MBL/HBL, customs documentation, and other required shipping documents.
- Monitor and manage shipment milestones, identify potential delays, and implement corrective actions to minimize service disruptions.
- Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries, including Amazon FBA and other time-sensitive shipments.
- Ensure compliance with CBSA, CARM, and other applicable regulatory requirements for import and export shipments.
- Review freight costs, approve vendor invoices, verify customer billings,



and ensure accurate cost and revenue postings in the TMS system.
- Coordinate COD payments for transportation charges, customs and other import-related expenses with the AP team.
- Investigate service failures, claims, billing discrepancies, and operational issues, providing timely resolutions and preventive solutions.
- Support process improvements by identifying operational efficiencies and implementing best practices.
- Provide guidance, coaching, and training to junior coordinators and new team members.
- Assist management with customer implementation projects, SOP development, KPI monitoring, and special projects as assigned.

Requirements And Qualifications

- Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics, Transportation, Business, or a related field (or equivalent work experience).
- Minimum 5 years of experience in international freight forwarding, including ocean and/or air import/export operations.
- Proficiency in Mandarin and/or Cantonese is an asset and will be considered a strong advantage when supporting customers and overseas partners.
- Strong knowledge of international shipping documentation, Incoterms®, customs procedures, and freight forwarding operations.
- Experience coordinating with steamship lines, airlines, customs brokers, trucking companies, warehouses, and government agencies.
- Proficient in Microsoft Excel, Word, and experienced with freight forwarding software.
- Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.




- Excellent verbal and written communication skills with strong customer service abilities.
- Demonstrated leadership skills with experience mentoring junior employees and supporting team development.
- Strong attention to detail, organizational skills, and a commitment to operational excellence.
- Ability to negotiate effectively with carriers, vendors, and service providers.
- Self-motivated, proactive, and capable of working independently with minimal supervision.
- Ability to build strong relationships with customers and internal stakeholders while maintaining a high level of professionalism.
- Speaking Chinese is a plus.

Pay, Benefits and More

- Competitive Compensation Package
- Comprehensive Benefits – full health insurance (medical, dental, and vision), life insurance, tuition assistance, PTO, and more.
- Exciting Growth Opportunities – be part of a company with a proven track record and plenty of room for advancement.
- Collaborative Setting – your ideas and feedback are always welcome.
- High-Performance Culture – we embrace a growth mindset and continuous improvement.

Equal Employment Opportunity

At CJ Logistics America, we value diversity, equity, and an inclusive workplace. We are an equal chance employer that prohibits discrimination and harassment of any type, including but not limited to discrimination or harassment based upon race, religion, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, age, pregnancy, disability, veteran or military status, and other protected characteristics. CJ Logistics is a participant in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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📌 Sr. Freight Forwarding Coordinator (Toronto)
🏢 CJ Logistics America
📍 Toronto