Become a Field Service Lead at Woodbine Entertainment Group, focusing on operational excellence in Teletheatres. This role involves overseeing customer service and enhancing operational efficiency.
You will play a crucial part in maintaining the Champions Off-Track Wagering network, ensuring that all Teletheatres comply with established standards. Regular interaction with Teletheatre Operators and customers will be essential for gathering feedback, resolving issues, and promoting a positive workplace. Your input will be vital in improving services and processes.
Key Responsibilities:
• Oversee service levels and provide operational feedback
• Conduct customer experience surveys and discussions
• Address and resolve customer complaints effectively




• Ensure compliance with departmental standards and promotions
• Perform quality audits and communicate findings
Requirements:
• Minimum 2 years in a service operations role
• Understanding of horse racing and gaming is beneficial
• Proficient in Microsoft Office and data networking
• Valid “G” Class driver’s license needed
• Must be available on call during shifts
Enhance customer satisfaction and operational quality while representing Woodbine Entertainment's core values in every interaction.
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📌 Field Service Lead for Woodbine Teletheatres (Toronto)
🏢 Woodbine Entertainment Group
📍 Toronto