Elevate your career as a Payment Operations Analyst with Brex in Vancouver. Leverage your skills in transaction fraud and chargeback management in a hybrid work setting.
Brex is seeking a detail-oriented Payment Operations Analyst to enhance its Disputes Team in Vancouver. This key role involves managing daily operation queues, becoming a subject matter expert in chargebacks, and communicating effectively with cross-functional teams. With a focus on customer satisfaction and operational efficiency, you’ll play a vital part in safeguarding financial outcomes.
Key Responsibilities:
• Become an SME for complex disputes and chargeback processes
• Identify and propose solutions for business inefficiencies
• Improve tooling and AI functionality for dispute resolution




• Collaborate with teams to drive process improvements
• Comply with regulatory and legal requirements
Requirements:
• Experience navigating complex disputes with clarity
• Ability to thrive in fast-paced, changing settings
• Proven history of independent and team collaboration
• Exceptional communication and documentation skills
• Willingness to become AI-native and work in-office 3 days a week
Transform your skills in fraud detection and process enhancement as part of Brex's agile Disputes Team.
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📌 Payment Operations Analyst At Brex Vancouver (Canada)
🏢 Brex
📍 Canada