Elevate customer service strategies as the Customer Experience Manager at TD Canada Trust in Sault Ste Marie, Ontario. Lead a agile team to improve client interactions.
As a leader in Personal & Commercial Banking, you will manage a team focusing on operational excellence and customer satisfaction. This role requires mentorship, adherence to compliance, and collaboration with internal partners. You’ll also coach staff on effective customer engagement while resolving complaints to promote a legendary service experience.
Key Responsibilities:
• Mentor team members to enhance customer interactions
• Ensure compliance and maintain employee scheduling
• Collaborate with partners to meet customer needs
• Resolve complaints efficiently per guidelines
• Coach on advice-giving and conversation strategies
Requirements:
• Undergraduate degree or over 3 years of experience
• Knowledge of banking operations and solutions
• Proficient in MS Office and internet applications
• Solid communication skills with tact and diplomacy
• Proven leadership and organizational skills
Lead cutting-edge customer service initiatives and make a lasting impact at TD Canada Trust.
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📌 Customer Experience Manager At Td Sault Ste Marie (Sault Ste. Marie)
🏢 TD
📍 Sault Ste. Marie