Empower customer success and operational efficiency at Pontosense as the Customer Systems and Automation Program Manager. Your leadership will streamline processes and enhance customer engagement.
You'll play a crucial role in defining the operational processes that drive customer adoption and retention. By analyzing current practices, you’ll create systematic solutions and automated workflows that reflect real-world usage data. Working closely with various teams, this position is pivotal in shaping a customer-centric approach grounded in practical understanding.
Key Responsibilities:
• Build playbooks for productive onboarding and deployments
• Facilitate team alignment through actionable insights
• Develop automation solutions for manual tasks




• Address recurring challenges with transparent strategies
• Set up reporting to monitor customer success metrics
Requirements:
• Proven experience in Operations or Project Management
• Familiarity with CRM and no-code automation tools
• Strong data comfort and analytical skills
• Ability to form structures in a developing workplace
• Passion for understanding operational processes deeply
Lead customer success innovations with your insights at Pontosense.
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📌 Customer Success Automation Leader At Pontosense Toronto
🏢 Pontosense
📍 Toronto