CIBC Mellon seeks a Client Experience Service Director to oversee service delivery for large clients in Toronto. This role demands robust client service skills and industry experience in a hybrid office model.

As a pivotal contributor reporting to the Executive Director, the Service Director ensures exceptional service quality and client satisfaction for complex accounts. This role involves a deep understanding of client needs, developing customized solutions, and maintaining relationships to achieve corporate goals. Your insights will shape strategic approaches to client management and service enhancement.

Key Responsibilities:



• Act as the client's voice and document concerns • Collaborate with Relationship Executives for service solutions • Ensure service quality and monitor performance metrics • Address and resolve complex client issues efficiently • Develop accounts plans and track client satisfaction

Requirements: • 10 years in client service or sales • Proven expertise in asset servicing solutions • Solid project management and communication skills • Bilingual in French is mandatory • Some travel required

Leverage your experience to elevate client satisfaction and drive cutting-edge solutions at CIBC Mellon. #J-18808-Ljbffr

📌 Client Experience Service Director Toronto
🏢 CIBC Mellon
📍 Toronto