Elevate IT service delivery with an IT Service Management Specialist role focusing on ITIL processes and ServiceNow modules. Bring your expertise in SLA monitoring, major incidents, and service performance management.

This 12+ month contract position demands a skilled with over 5 years of IT Service Management experience. Youll utilize your solid knowledge of ITIL processes, including Incident, Problem, Change, and Request Management. Collaborating with cross-functional teams is crucial to enhance service delivery and stakeholder communication.

Key Responsibilities: • Monitor and manage SLAs and KPIs effectively • Coordinate Major Incident Management activities • Conduct in-depth Root Cause Analysis evaluations • Oversee Change Advisory Board activities and approvals • Manage CMDB and Asset Reporting tasks

Requirements: • Minimum 5 years of IT service management experience • Robust knowledge of ITIL processes • Hands-on experience with ServiceNow ITSM modules • Excellent problem-solving and communication skills • ITIL Foundation certification preferred

Utilize your ITIL expertise, stakeholder engagement, and ServiceNow skills to enhance IT services. J-18808-Ljbffr

📌 It Service Management Specialist Role Mississauga
🏢 TEKGENCE
📍 Mississauga