Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a rapid-paced digital setting. Oversee contact center modernization and provide innovative technical direction.
This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.
Key Responsibilities:
• Shape technical architecture for CCaaS platforms • Lead CCaaS migration and modernization projects • Drive agentic AI technical designs and workflows • Manage system integrations with enterprise technologies • Oversee delivery standards and governance adherence
Requirements: • 7+ years in technical delivery and leadership roles • Proven CCaaS transformation experiences • Robust background in cloud architectures and integrations • Hands-on knowledge of agentic AI solutions • Excellent communication and stakeholder management skills
Drive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead. #J-18808-Ljbffr
📌 Technical Lead For Ccaas Solutions Winnipeg
🏢 Accenture
📍 Winnipeg
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