Elevate your IT career with SIMNET as a Senior IT Support Analyst in Whitby, Ontario. Utilize your troubleshooting skills on client projects and mentor junior staff in this hands-on role.

In this role, you will serve as the primary escalation point for client issues. With a mix of technical support and mentorship, you'll manage complex troubleshooting tasks across hardware, software, and networks. Your expertise will enable you to analyze ticket trends, support Level 1 team members, and drive continuous improvement in IT processes.

Key Responsibilities:



• Provide technical escalation support for complex issues • Analyze ticket trends and assist colleagues • Manage and prioritize high volumes of support tickets • Communicate updates to clients on support ticket status • Document solutions and update the company knowledge base

Requirements: • College degree in computer science; 3+ years IT support experience • Proficiency with Microsoft Active Directory and Office 365 • Robust troubleshooting and communication skills • Experience with help desk ticketing systems • Basic knowledge of virtualization and PowerShell scripting

Apply your IT expertise, mentoring skills, and troubleshooting capabilities to enhance support services at SIMNET. #J-18808-Ljbffr

📌 Senior It Support Analyst At Simnet Winnipeg
🏢 SIMNET
📍 Winnipeg