Join the Rotman School of Management as a Customer Service Specialist, offering seamless support for Executive Programs participants. Ensure an extraordinary service experience in Toronto’s academic hub.
This role is integral to the Executive Programs team, reporting to the Director of Client Services. As the primary point of contact, you will guide participants through program logistics and answer inquiries. Your expertise in customer relations will enhance event experiences significantly.
Key Responsibilities:
• Serve as the first point of contact for inquiries
• Recommend event logistics based on client needs
• Check room setups meet specifications
• Oversee scheduled activities and coordinate events




• Collaborate with internal and external stakeholders
Requirements:
• Advanced College Diploma or 3 years’ equivalent experience
• A minimum of three years in customer service
• Excellent verbal and written communication skills
• Proficient with MS software and digital communication tools
• Flexibility to work wide-ranging schedules and shifts
Foster meaningful relationships while delivering quality service to enrich the learning experiences at Rotman School.
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📌 Customer Service Specialist Rotman School Toronto
🏢 University of Toronto
📍 Toronto