Drive transformational change as a Senior Manager of Human-Centered Change within Salesforce Qualified Services. Utilize your strong public sector experience to enhance delivery excellence and ensure customer success.

In this strategic role, you will leverage over 8 years of experience in customer-facing positions. You'll oversee the delivery of complex change management initiatives while utilizing AI tools to guide best practices. This position emphasizes organizational analysis, stakeholder alignment, and leadership coaching to foster a thriving Experience Services team.

Key Responsibilities:



• Serve as a trusted advisor on change management • Conduct change impact and readiness analyses • Develop comprehensive change strategies for complex transformations • Lead execution of change management activities • Drive stakeholder engagement and alignment

Requirements: • 8+ years in customer-facing roles • Expertise in Human-Centered Change and Design Thinking • Excellent verbal and written communication skills • Proven relationship management abilities • BA/BS or MA/MS in a relevant field

Become a key player in enhancing Human-Centered Change delivery within Salesforce to ensure exceptional experiences. #J-18808-Ljbffr

📌 Senior Manager for Human-Centered Change (Toronto)
🏢 Salesforce Partner Canada
📍 Toronto