Be the frontline for customer support at Voices as a Specialist. This remote job emphasizes high-touch service and platform integrity for a wide-ranging clientele from Voice Over Talent to corporate accounts.
As part of the Delivery & Operations department, you will proactively resolve customer questions while ensuring safety and trust within the platform. Your role will utilize your knowledge of tools like Salesforce and AI-powered support technology to deliver seamless service and valuable insights.
Key Responsibilities:
• Triage and respond to priority customer inquiries
• Review submissions for authenticity and legitimacy
• Collect and tag data accurately for insights
• Collaborate cross-functionally to address customer issues
• Recommend improvements for workflow efficiency
Requirements:
• College diploma in Marketing or equivalent
• Experience in advanced customer support settings
• Fluent in English; Spanish is beneficial
• Familiar with Salesforce and AI support tech
• Exceptional time management and agility in tasks
Enhance customer experiences and contribute to the Voices community with your skills and expertise.
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📌 Customer Support Specialist - Voices Remote Role (Calgary)
🏢 Voices
📍 Calgary