Join Autodesk as a Principal Journey Manager and Experience Researcher, focusing on enhancing customer life cycles. Collaborate cross-functionally to deliver insights that transform experiences.
This role reports to the Manager, Journey Management and Discovery Research within Autodesk's Worldwide Marketing (WWM). You’ll combine generative research methods with a journey-centric perspective to drive strategic project roadmaps. Collaboration is key, as you’ll work closely with marketing, sales, customer success, and other teams to ensure high-quality customer interactions.
Key Responsibilities:
• Create and maintain end-to-end customer journeys
• Map persona-based touchpoints and key customer moments




• Collaborate with teams to drive insights into recommendations
• Facilitate workshops to align on experiences
• Produce journey maps and service design blueprints
Requirements:
• Proven experience in journey creation and maintenance
• Familiarity with decision-making in experience improvement
• Collaboration with product teams for strategic execution
• Ability to synthesize complex data into actionable insights
• Robust communication skills for diverse audiences
Drive impactful customer journeys and research at Autodesk.
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📌 Principal Journey Manager At Autodesk Toronto
🏢 Autodesk
📍 Toronto