Here is a brief overview of the tasks and responsibilities that will fall to you:
Provide level 1 and 2 technical support for workstations, peripherals, software and office tools
Install, configure, deploy, and migrate physical and virtual desktops
Process incidents and requests via an ITSM tool (diagnostics, resolution, prioritization and follow-up)
Assist users, in particular with access, passwords, software, videoconferencing and computer equipment
Perform top-level troubleshooting (network, Internet, Active Directory, printing, VPN, etc.)
Manage access rights and security groups
Contribute to the documentation, knowledge base, and continuous improvement of technology infrastructure.

The profile sought is as follows:
Hold a Diploma of Collegial Studies (DEC) in computer technology or equivalent
Have a minimum of 4 years of experience in level 1 and 2 computer support
Any missing year of schooling can be compensated for with two years of relevant experience
Have knowledge of the Windows 11 and O365 desktop workplace
Have experience with an ITSM ticketing tool.
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📌 Technicien Ne In Office Support Quebec City
🏢 COFOMO
📍 Quebec City