Drive operational excellence as the Customer Service Operations Manager at VIA Rail. Focus on employee training and safety compliance while enhancing customer experiences across all service touchpoints.

In this role, you will lead a team dedicated to providing outstanding customer service through effective supervision and continuous development. Regular audits and in office inspections are part of ensuring quality service while managing employee performance and compliance with safety regulations. You will also actively engage with customer feedback to foster improvements.

Key Responsibilities:



• Supervise all aspects of on-train service delivery • Conduct audits and ride-alongs for consistency • Address operational disruptions and customer issues • Implement training programs for continual employee development • Manage emergency responses and safety compliance measures

Requirements: • Degree in management or equivalent supervisory experience • Bilingual communication skills in English and French • Robust knowledge of safety training and policies • Familiarity with regulatory compliance and the Canada Labour Code • Proficient in Microsoft Office

Excel in customer experience leadership with VIA Rail. #J-18808-Ljbffr

📌 Via Rail Customer Service Operations Manager Winnipeg
🏢 VIA Rail Canada
📍 Winnipeg