Lead customer experiences at IKEA as a Customer Operations Leader. Oversee in-store purchases, returns, and exchanges while collaborating across teams and implementing best practices.
As a key role at IKEA, you will draw on 10+ years of experience in customer operations, ensuring excellent service at all customer touchpoints. Your solid understanding of data insights combined with leadership capabilities will help strengthen our brand and customer relationships across various channels.
Key Responsibilities:
• Secure seamless operation in all customer meeting points
• Enhance return and exchange experience across channels
• Lead the adaptation of global practices to local markets




• Develop commercial review competence in customer experience
• Build SME competence by understanding market dynamics
Requirements:
• Minimum 10 years in customer experience operations
• At least 5 years in leadership and influencing roles
• Formal qualifications in Marketing, Sales, or Finance
• Robust understanding of customer data utilization
• Effective prioritization across competing initiatives
Drive customer satisfaction and operational excellence while embodying IKEA's values!
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📌 Customer Operations Leader At Ikea Dartmouth
🏢 IKEA Gruppe
📍 Dartmouth