Elevate your career as a Senior Customer Support Manager with Trader Interactive. Lead a proactive team, transforming B2B support into value-added consulting experiences.
In this senior management role at Trader Interactive, you will guide a multi-skilled support team, focusing on coaching and performance improvement. Your responsibilities include developing senior agents, managing high-impact client escalations, and implementing quality assurance protocols. This position plays a crucial part in enhancing client relationships by shifting the team's approach from reactive problem-solving to proactive advisory.
Key Responsibilities:
• Lead a team handling technical support and CRM consulting
• Build career pathways for senior agents and future leads




• Coach on framing solutions with business ROI
• Evaluate performance using advanced reporting and dashboards
• Manage scheduling, capacity planning, and workload distribution
Requirements:
• 5+ years in customer support or technical roles
• 2+ years in people management within B2B SaaS
• Experience coaching toward consultative behaviors
• Robust command of support and CRM tools
• Excellent communication skills for escalated issues
Transform B2B client interactions into meaningful consultative relationships as a Senior Customer Support Manager.
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📌 Senior Customer Support Manager Role Toronto
🏢 Trader Interactive
📍 Toronto