Become an essential problem-solver as a Complex Issue Resolution Engineer at Alpha. Tackle challenging escalated issues impacting student learning through in-depth analysis and AI tools.
As an Escalation Engineer, your primary mission involves resolving complex and ambiguous problems within Alpha's educational platform. You'll replicate issues, analyze logs, and conduct detailed investigations across various learning applications. Collaborating with AI tools like ChatGPT, your aim is to provide accurate solutions quickly while documenting your diagnostic process for future reference.
Key Responsibilities:
• Resolve intricate escalated issues for students and guides • Replicate failures in matching user settings • Investigate issues across Alpha's learning applications • Utilize AI tools to facilitate diagnostics effectively • Document diagnosis to enhance future support workflows
Requirements: • 2+ years in a technical support role or software engineering • Proficient in REST API calls and JSON manipulation • Experience employing AI tools in technical tasks • Fluent in English, both written and verbal • Full time availability between 1:00 PM – 10:00 PM UTC
Leverage your technical skills and problem-solving capabilities at Alpha to create meaningful impacts on student learning. #J-18808-Ljbffr