Take on the role of HelpDesk Supervisor at Rotman School to elevate IT support services for the community. Emphasize customer-focused solutions and team management.
The Rotman School of Management is seeking a HelpDesk Supervisor to lead IT Technical Support initiatives. This full time onsite position demands robust leadership and hands-on experience in Windows-based environments. Your role will involve overseeing daily support operations and enhancing user experience through effective team collaboration.
Key Responsibilities:
• Manage day-to-day HelpDesk operations and service delivery
• Monitor and analyze support trends via ServiceNow
• Develop and improve support service processes and documentation
• Assist in resolving hardware and software issues
• Coordinate with vendors to manage hardware logistics
Requirements:
• Bachelor’s Degree or similar qualifications
• Minimum five years as a support supervisor
• Extensive knowledge of Microsoft environments
• Ability to communicate technical concepts clearly
• Robust team collaboration and conflict resolution skills
This is an exciting opportunity to lead a pivotal IT support team at Rotman.
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📌 It Helpdesk Supervisor Role At Rotman Toronto
🏢 University of Toronto
📍 Toronto