Take on the role of HelpDesk Supervisor at Rotman School to elevate IT support services for the community. Emphasize customer-focused solutions and team management.

The Rotman School of Management is seeking a HelpDesk Supervisor to lead IT Technical Support initiatives. This full-time onsite position demands robust leadership and hands-on experience in Windows-based settings. Your role will involve overseeing daily support operations and enhancing user experience through effective team collaboration.

Key Responsibilities: • Manage day-to-day HelpDesk operations and service delivery • Monitor and analyze support trends via ServiceNow • Develop and improve support service processes and documentation • Assist in resolving hardware and software issues • Coordinate with vendors to manage hardware logistics

Requirements: • Bachelor’s Degree or similar qualifications • Minimum five years as a support supervisor • Extensive knowledge of Microsoft environments • Ability to communicate technical concepts clearly • Solid team collaboration and conflict resolution skills

This is an exciting opportunity to lead a pivotal IT support team at Rotman. #J-18808-Ljbffr

📌 It Helpdesk Supervisor Role At Rotman Winnipeg
🏢 University of Toronto
📍 Winnipeg