Shape the future of customer care with Lyft as a Product Manager in Toronto. Utilize your skills in AI and data management to enhance the agent platform and support experiences.
Lyft is seeking a Product Manager to lead the vision and strategy for its Customer Care Platform. You will possess 8+ years in product management with a robust understanding of AI/ML systems. This role demands leadership across cross-functional teams to ensure accurate, trusted data while improving agent efficiency.
Key Responsibilities:
• Own the vision and strategy for Lyft's agent platform
• Define AI capabilities to enhance agent efficiency
• Lead complex initiatives across platform and data
• Ensure accuracy of customer care and safety data
• Partner with engineering and design to deliver products
Requirements:
• 8+ years in product management experience
• Direct experience with AI/ML-powered products
• Proven track record in complex problem-solving
• Robust data fluency with reporting expertise
• Degree in Computer Science, Engineering, or related field
Drive innovation and make an impact in customer care at Lyft, focusing on data integrity and AI enhancements.
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📌 Product Manager For Customer Care At Lyft Toronto
🏢 Triwill Group
📍 Toronto