Become the frontline IT hero at DWF, ensuring top-notch support globally. As a Technology Support Specialist, you'll resolve issues, manage tech projects, and enhance technology services across the organization.

In this role, you'll provide critical Level 1 and Level 2 support, addressing service requests and technical incidents in accordance with service standards. Collaborate with an engaging IT team on onboarding, system rollouts, and troubleshooting across various platforms and technologies.

Key Responsibilities: • Resolve Level 1 and Level 2 technical issues promptly • Provide in-person support via Tech Bar and other channels • Manage Service Desk overflow calls and escalate issues • Configure and maintain laptops, desktops, and mobile devices • Assist with onboarding and offboarding colleague activities

Requirements: • Proven experience in IT support, ideally in qualified services • Excellent communication with a customer service focus • Knowledge of Windows 11 and Microsoft Teams • Ability to thrive in diverse global settings • Solid problem-solving skills and proactivity

Join DWF to shape technology support and improve user experiences across the organization. #J-18808-Ljbffr

📌 It Support Specialist At Dwf Winnipeg
🏢 DWF (Canada)
📍 Winnipeg