Support customer journeys as a Lease Renewal Expert at Lexus Downtown, where your expertise in automotive leases will shine. This hands-on role emphasizes customer engagement and strategic lease options.
With a strong background in automotive sales or customer service, you’ll help guide lease customers through their end-of-lease transitions. Your ability to build relationships and negotiate effectively will enhance customer satisfaction and retention rates. Collaborating with various departments will ensure a seamless experience.
Key Responsibilities:
• Act as the main contact for lease-end customers
• Design and implement effective retention strategies
• Communicate benefits of lease renewal and upgrade options
• Collaborate with Sales and Marketing departments
• Ensure compliance with legal and documentation standards
Requirements:
• 3-5 years of experience in customer service or sales
• Solid negotiation and customer engagement skills
• In-depth knowledge of lease processes
• Effective communication abilities
• Valid OMVIC License and clean Ontario G Driver's License
Drive exceptional customer experiences and strengthen brand loyalty at Lexus Downtown.
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