Become a pivotal Customer Service Leader at Service Nova Scotia in Sydney, guiding a dedicated team to deliver exceptional client experiences. This permanent role involves direct supervision and leadership of customer service staff.
In this Program Admin Officer 3 position, you will oversee Customer Service Representatives and ensure a high standard of service delivery. Your responsibilities include staff recruitment, performance management, and creating customer-focused teams. You'll also administer program policies and step in as needed in lieu of the manager, making this a role with a significant impact.
Key Responsibilities:
• Supervise frontline customer service teams daily
• Lead recruitment and staff performance management efforts




• Ensure the development of quality service programs
• Implement employee training and development plans
• Act in place of the manager during absences
Requirements:
• Bachelor’s degree plus five years experience
• Proven team supervision in a service context
• Robust communication and organizational skills
• Knowledge of government programs and services
• Proficiency in MS Office and SharePoint
Drive service excellence and leadership in customer satisfaction as a Customer Service Leader at Service Nova Scotia.
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📌 Customer Service Leader in Sydney
🏢 The Government of Nova Scotia
📍 Sydney