Elevate customer relations and operational management as a Customer Success Manager with United. Focus on partner experience, store operations, and profitability across multiple locations.
This role oversees customer support and training, ensuring quality across all store management activities. You will build solid customer relationships, coordinate performance audits, manage budgets, and support various operational excellence initiatives. Key tasks involve communication with partners and implementing service strategies to enhance performance and retention.
Key Responsibilities:
• Lead store operations and compliance audits
• Manage training and performance of partners and cleaners
• Develop budgets and growth strategies for stores




• Facilitate consistent communication with customers and teams
• Support revenue growth by upselling special services
Requirements:
• Proven experience in customer success roles
• Strong background in operational management
• Excellent communication and relationship-building skills
• Experience with workforce management and training
• Proficiency in Salesforce and other operational technologies
Strengthen customer loyalty and ensure a high standard of service delivery through your leadership at United.
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📌 Customer Success Manager at United (Kingston)
🏢 Socket.dev
📍 Kingston