Become the frontline IT hero at DWF, ensuring top-notch support globally. As a Technology Support Specialist, you'll resolve issues, manage tech projects, and enhance technology services across the organization.
In this role, you'll provide critical Level 1 and Level 2 support, addressing service requests and technical incidents in accordance with service standards. Collaborate with an engaging IT team on onboarding, system rollouts, and troubleshooting across various platforms and technologies.
Key Responsibilities:
• Resolve Level 1 and Level 2 technical issues promptly
• Provide in-person support via Tech Bar and other channels
• Manage Service Desk overflow calls and escalate issues
• Configure and maintain laptops, desktops,



and mobile devices
• Assist with onboarding and offboarding colleague activities
Requirements:
• Proven experience in IT support, ideally in professional services
• Excellent communication with a customer service focus
• Knowledge of Windows 11 and Microsoft Teams
• Ability to thrive in diverse global environments
• Robust problem-solving skills and proactivity
Join DWF to shape technology support and improve user experiences across the organization.
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📌 IT Support Specialist at DWF (Calgary)
🏢 DWF
📍 Calgary