Tech Talent International (TTI)

supplies technical talent to a variety of clients ranging from Fortune (phone hidden) companies to startups, small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME – Techno-Functional Analyst for our consulting client in the Toronto area.

Role:

IBMS (Operative BMS) SME – Techno-Functional Analyst

Type:

Contract

Rate Range:

$40-45/hr C2C (40 hrs /week)

Duration:

6-12 months + potential extensions

Location:

Hybrid (2/3 days from home) Toronto, ON, Canada

Domain:

Consulting and Telecom

Role Description:

Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment.

Troubleshoot issues in scheduling| ad sales| traffic| and billing modules.

Handle incidents| service requests| and user queries via ticketing tools.

Perform SQL-based database troubleshooting| data validation| and fixes.

Investigate and resolve data inconsistencies and system integration issues.





Conduct root cause analysis (RCA) and ensure SLA adherence.

Support user access| configurations| and minor enhancements.

Work closely with sales| traffic| finance| and technical teams

Essential Skills:

Strong experience in Operative IBMS BMS system

Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)

Hands-on SQL & database troubleshooting (mandatory)

Experience in helpdesk / EUC support environment

Familiarity with ServiceNow/JIRA or similar tools

Strong analytical| problem-solving| and communication skills

Understanding of infrastructure / EUC workplace (VDI| VPN| etc.)

Knowledge of integrations and reporting tools

Please note:

Resumes must be submitted in Word format

Must include on the resume candidate's availability for on site/hybrid/remote, along with days available.

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📌 IBMS SME – Techno-Functional Analyst (Toronto)
🏢 Tech Talent International
📍 Toronto