As a Customer Experience Advocate at VEG, you'll play a crucial role in transforming veterinary emergency care experiences. Your expertise in service will keep customers engaged and satisfied.
VEG is looking for an outgoing Customer Experience Advocate passionate about enhancing client interactions. With a background in customer service and solid communication skills, you’ll take charge of customer needs, ensuring a compassionate and effective service setting. Your proactive and empathetic approach will be vital in managing interactions and helping clients through their experiences with their pets.
Key Responsibilities:
• Provide an inviting and urgent greeting to customers
• Handle all customer communications and urgent calls




• Deliver personalized service and handle complaints effectively
• Collaborate with medical staff for a seamless experience
• Initiate follow-up checks to strengthen relationships
Requirements:
• 2+ years in customer-facing roles
• Advanced knowledge of practice management tools
• Highly organized with attention to detail
• Strong verbal communication skills
• Flexible and capable in high-stress situations
be the transformative face of customer service in veterinary emergency care, making a lasting impact at VEG.
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📌 Customer Experience Advocate At Veg Toronto
🏢 VEG ER for Pets
📍 Toronto