Elevate customer satisfaction as a Customer Experience Program Specialist at Honeywell in Orillia. Lead complex Smart Energy programs with a focus on operational governance and stakeholder alignment.
This role involves executing customer experience programs, coordinating processes, and ensuring effective communication among diverse teams. You'll be responsible for managing documentation, tracking program actions, and mitigating risks while promoting accountability in customer-facing activities.
Key Responsibilities:
• Coordinate daily customer experience program activities
• Maintain governance through logs, records, and follow-ups
• Resolve issues with stakeholders affecting service delivery
• Develop and enhance process documentation and tools
• Monitor performance metrics related to program execution
Requirements:
• Post-secondary degree in a business-related field
• Over 3 years of experience in program or project coordination
• Proficiency in Microsoft Office Suite
• Solid communication and stakeholder engagement skills
• Knowledge of procurement and financial processes
Deliver exceptional customer experiences by improving processes in Smart Energy programs at Honeywell.
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