Drive excellence in customer support with Docebo as a Support Operations Specialist. Leverage data-driven insights to manage and optimize our cutting-edge support ecosystem for an exceptional customer experience.

In this role, you will be integral to our up-to-date support team, balancing the human and artificial elements of our operations. Focused on optimizing performance, you will analyze operational data, manage core support platforms, and engage in capacity planning to enhance efficiency. Team-oriented efforts with IT and cross-functional teams will be a key aspect of your daily tasks.

Key Responsibilities:



• Optimize and administer core support platforms • Analyze operational data for performance improvements • Provide workforce analysis for scheduling • Manage daily support workforce and agent schedules • Collaborate with IT for integration of support platforms

Requirements: • 2+ years in a data-focused analyst role • Proactive mindset with a curiosity for systems • Skilled in Excel or Google Sheets for analysis • Detail-oriented approach to data interpretation • Hands-on experience with enterprise support tools

Leverage your analytical skills to enhance Docebo's customer support and contribute to transformative learning experiences. #J-18808-Ljbffr

📌 Support Operations Specialist At Docebo Winnipeg
🏢 Docebo-1
📍 Winnipeg