Lead customer service excellence at TD Canada Trust as a Manager of Customer Experience in Saint-Léonard, Quebec. Oversee a agile team focused on creating memorable client interactions.
This managerial role emphasizes your leadership capabilities with a focus on mentoring staff to deliver exceptional service and operational excellence. You’ll need a robust background in banking solutions and a knack for problem resolution to meet diverse customer needs. By collaborating with One TD partners, you'll ensure a seamless experience for all clients while adhering to the highest compliance standards.
Key Responsibilities:
• Mentor the team to enhance customer interactions • Ensure compliance with policies and procedures • Collaborate with partners to meet customer needs • Resolve customer complaints effectively • Coach staff on engagement strategies
Requirements: • Undergraduate degree and 3+ years of experience • Knowledge of banking processes and operations • Proficiency with MS Office and applications • Solid organizational and planning skills • Effective communication and leadership abilities
Empower your team and drive exceptional customer experience at TD Canada Trust in Quebec. #J-18808-Ljbffr