Become a Customer Service Support Coordinator at Merrithew in Scarborough, Ontario. This permanent role is vital to our team’s success in delivering first-rate customer service.
Merrithew desires a detail-oriented Coordinator to enhance our Customer Service Department. In this role, you will handle customer inquiries, process orders, and support your team in a quick-paced environment. Your organizational and communication skills will drive client satisfaction and foster team collaboration.
Key Responsibilities:
• Cover primary customer inquiries through calls and emails
• Assist with warranty product registration and validation
• Handle database updates within the CRM system
• Facilitate the Monthly Customer Service Meetings
• Execute returns policy while managing open returns
Requirements:
• At least 2 years in customer support and admin roles
• Dependable and adaptable team player in a fast-paced setting
• Proficiency in Microsoft Office applications
• Experience using CRM systems like SAGE is a plus
• Bilingual ability, especially in Mandarin, is an asset
Embrace this opportunity to use your customer service and organizational skills at Merrithew.
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📌 Customer Service Support Coordinator (Toronto)
🏢 Merrithew®
📍 Toronto