Drive service performance as the Senior Manager, Services - Field Operations with Staples Canada. This hybrid role enhances customer experience and operational excellence across Divisions 6 and 8.
As a pivotal leader within the Sales and Customer Experience team, you will collaborate with District Managers and Regional Service Managers to influence service delivery outcomes. Your strategic mindset will ensure the alignment of service strategies with business goals and elevate customer satisfaction through innovation. You will not only implement best practices but will also focus on coaching and developing sales skills across the field.
Key Responsibilities:
• Lead service strategy implementation across Divisions 6 and 8
• Collaborate with District Managers to enhance service delivery




• Champion initiatives for operational consistency and efficiency
• Ensure compliance with national programs and brand standards
• Analyze performance data to identify trends and improvement opportunities
Requirements:
• Post-secondary education in business or equivalent experience
• 7+ years in field operations or service management
• Solid project leadership and cross-functional collaboration
• Excellent sales skills and strategic thinking abilities
• Experience in multi-unit service settings
Elevate service operations, enhance customer experiences, and lead strategic initiatives in this influential role at Staples Canada.
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📌 Field Operations Senior Manager At Staples Richmond Hill (Canada)
🏢 Staples Canada
📍 Canada