Elevate your career as a Senior Customer Support Manager with Trader Interactive. Lead a proactive team, transforming B2B support into value-added consulting experiences.

In this senior management role at Trader Interactive, you will guide a multi-skilled support team, focusing on coaching and performance improvement. Your responsibilities include developing senior agents, managing high-impact client escalations, and implementing quality assurance protocols. This position plays a crucial part in enhancing client relationships by shifting the team's approach from reactive problem-solving to proactive advisory.

Key Responsibilities:



• Lead a team handling technical support and CRM consulting • Build career pathways for senior agents and future leads • Coach on framing solutions with business ROI • Evaluate performance using advanced reporting and dashboards • Manage scheduling, capacity planning, and workload distribution

Requirements: • 5+ years in customer support or technical roles • 2+ years in people management within B2B SaaS • Experience coaching toward consultative behaviors • Solid command of support and CRM tools • Excellent communication skills for escalated issues

Transform B2B client interactions into meaningful consultative relationships as a Senior Customer Support Manager. #J-18808-Ljbffr

📌 Senior Customer Support Manager Role Winnipeg (Canada)
🏢 Trader Interactive
📍 Canada