Elevate customer experience at Clio as a Digital Customer Success Program Manager. Focus on retention and adoption strategies in a energetic hybrid setting.
In this role, you will be crucial in implementing and evolving Clio's digital customer success programs. Your collaboration with leadership and cross-functional teams will shape initiatives aimed at lowering churn and increasing product adoption. Manage day-to-day operations, maintain documentation, and analyze program metrics to inform strategic decisions.
Key Responsibilities:
• Execute strategies for digital customer success at scale
• Create and update playbooks for program governance
• Keep the success organization informed with internal updates




• Track performance indicators and synthesize feedback for improvements
• Coordinate with Marketing to create engaging content
Requirements:
• 2–4 years of experience in relevant fields such as program management
• Familiarity with automation platforms like Totango
• Proven ability to manage concurrent projects effectively
• Solid analytical skills for data evaluation and reporting
• Effective communication style focused on clarity
Join Clio to enhance customer engagement and success through creative program management.
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📌 Clio Digital Customer Success Program Lead Burnaby
🏢 Themis Solutions
📍 Burnaby