Ignite innovation as a Senior Business Transformation Expert at Fiserv. This role focuses on optimizing service delivery, enhancing customer experiences, and driving operational excellence through strategic process improvements.

At Fiserv, a leader in Fintech, you will analyze business processes and collaborate with diverse teams to bolster operational performance. Your expertise in data analysis, service delivery optimization, and project management will be vital in delivering enhanced outcomes for clients. Join a company that connects communities and businesses through seamless financial solutions.

Key Responsibilities:



• Lead business process analysis and mapping tasks • Identify service delivery improvement prospects • Develop implementation plans and operational documentation • Collaborate with technology and vendor partners • Analyze vendor performance and customer experience metrics

Requirements: • 10+ years in business process analysis • 8+ years in project delivery using Agile or Waterfall • Solid proficiency in data analysis and KPI reporting • Experience in vendor governance and performance management • Background in Lean, Six Sigma, or continuous improvement frameworks

Utilize your skills to create scalable improvements that impact clients and communities at Fiserv. #J-18808-Ljbffr

📌 Senior Business Transformation Expert At Fiserv Mississauga (Canada)
🏢 Shoptalk
📍 Canada