Elevate enterprise client engagement as a Senior Customer Success Manager with Perceptyx. This role focuses on driving retention and satisfaction through strategic account management and collaboration.
At Perceptyx, this senior-level position emphasizes managing high-touch enterprise accounts while delivering measurable value. Your expertise in customer success and account management will be essential in enhancing retention, upselling, and fostering robust client relationships, all while utilizing the AI-enabled platform to ensure clients maximize their investments.
Key Responsibilities:
• Manage the full lifecycle of enterprise customer accounts
• Enhance retention and expand accounts via upselling
• Lead Executive and Quarterly Business Reviews




• Create data-driven success plans for clients
• Track and assess customer health metrics proactively
Requirements:
• 5-7+ years in Customer Success or Account Management
• Experience with high-touch enterprise strategies
• Strong commercial instincts for software renewals
• Data-driven mindset for analysis and reporting
• Proficiency in Salesforce or similar platforms
Contribute to measurable business impact and client success with your strategic account management expertise at Perceptyx.
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📌 Senior Customer Success Manager at Perceptyx (Toronto)
🏢 Bilinguallink
📍 Toronto