Enhance guest journeys at DoubleTree by Hilton in Kamloops as the Guest Services Manager. Drive a culture of excellence through effective team leadership and guest-centric operations.
In this full-time role, you will be at the forefront of hotel operations. As the Guest Services Manager, you will manage front desk staff and establish procedures to improve guest satisfaction. A focus on communication and problem-solving will empower your team to tackle challenges effectively.
Key Responsibilities:
• Supervise and coordinate the front desk team’s tasks
• Develop strategies to boost guest satisfaction
• Resolve guest concerns swiftly and positively
• Train recent hires to maintain service standards
• Work with various departments for cohesive service
Requirements:
• Certification in hospitality or equivalent experience
• 1-2 years in customer service supervisory roles
• Strong communication and organizational abilities
• Team-oriented with attention to detail
• Experience with hotel management software is beneficial
Elevate guest services and inspire your team at DoubleTree by Hilton in Kamloops.
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