ITSM Service Management – Short JD
5+ years of experience in IT Service Management (ITSM).
Robust knowledge of ITIL processes (Incident, Problem, Change & Request Management).
Hands-on experience with ServiceNow ITSM modules.
Monitor and manage SLAs, KPIs, and service performance.
Coordinate Major Incident Management (MIM) and Root Cause Analysis (RCA).
Manage Change Advisory Board (CAB) activities and change approvals.
Experience with CMDB, Asset Management, and Service Reporting.
Work with cross-functional teams to improve IT service delivery.
Excellent stakeholder communication and problem‑solving skills.
ITIL Foundation certification is preferred.
J-18808-Ljbffr
📌 Information Technology Service Management Specialist Mississauga
🏢 TEKGENCE
📍 Mississauga
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