Join a leading team in Toronto as an IVR-Contact Center Solution Architect. Drive the design of scalable contact center solutions encompassing advanced call flows and intelligent routing.
This fully in-office role demands expertise in IVR architecture and hands-on experience with solutions like Salesforce Service Cloud Voice and Amazon Connect. You will lead discovery workshops to map customer journeys and design cloud-based systems that enhance operational efficiency and customer interactions.
Key Responsibilities:
• Define IVR and contact center solutions with intelligent routing • Lead workshops to capture customer journey and integration needs • Architect solutions using Salesforce Service Cloud Voice and Amazon Connect • Design API integrations for customer processes and reporting • Provide technical leadership for modernization initiatives
Requirements: • Experience with IVR architecture and omnichannel services • Hands-on with Salesforce Service Cloud Voice and Amazon Connect • Proficient in MuleSoft API and integration principles • Knowledge of automation and conversational AI • Robust stakeholder management skills in complex settings
Be the architect of transformative contact center solutions in a agile Toronto setting. #J-18808-Ljbffr
📌 Toronto Ivr Contact Center Architect Winnipeg
🏢 apptoza
📍 Winnipeg
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