Become a Customer Service Agent with Serco Canada Inc. and provide essential support during Ontario Driver Examination Services! This role involves evaluating applicants, ensuring eligibility, and delivering excellent customer service.

In this customer-facing role, you will assess identity documents and provide information about various classes of licenses. You will conduct testing and assist with road test scheduling, all while adhering to applicable laws and regulations. Robust communication and interpersonal skills are essential to navigate complex scenarios and enhance customer satisfaction.

Key Responsibilities:



• Evaluate applicant eligibility for an Ontario Driver's Licence • Conduct vision screen tests and knowledge assessments • Schedule road tests and issue temporary licenses • Provide outstanding customer service in all interactions • Address challenges with driver records effectively

Requirements: • Valid Ontario Class G driver's license • Completed Customer Service Agent training program • Two years of experience in customer service • Intermediate computer skills necessary • Knowledge of Highway Traffic Act and related regulations

Utilize your customer service expertise and commitment to ensure a smooth licensing process within Serco Canada Inc. #J-18808-Ljbffr

📌 Serco Customer Service Agent Position Winnipeg
🏢 Serco
📍 Winnipeg