Join Four Seasons as a VIP Guest Experience Supervisor in Toronto and lead a team committed to luxury service. Your leadership will shape remarkable stays for our most valued guests.
In this 12-month contract role, oversee operational excellence for the Global VIP Guest team. Responsibilities include coaching, training, and ensuring exceptional service delivery. Collaborate with management and property teams for seamless guest interactions.
Key Responsibilities:
• Supervise Advisors and Specialists on service execution
• Provide ongoing training and support for team growth
• Manage team schedules and operational workflows
• Ensure accurate guest and operational data collection
• Address escalated issues for conflict resolution
Requirements:
• Robust interpersonal skills for team coaching
• Experience in high-end guest service settings
• Effective judgment and crisis management skills
• Detail-oriented in scheduling and data management
• Tech-savvy and ready to support system implementations
Foster a culture of excellence in VIP guest services at Four Seasons in Toronto.
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📌 Vip Guest Experience Supervisor Role Toronto
🏢 Four Seasons
📍 Toronto