Elevate customer experiences with York Region as a Customer Relations Coordinator in Newmarket, ON. This temporary position focuses on addressing inquiries, managing feedback, and optimizing CRM processes in a hybrid work model.

York Region is seeking a Customer Relations Coordinator for a temporary full time role lasting approximately 15 months. In this position, you will manage customer inquiries, monitor email channels, and analyze CRM data to enhance service delivery. Your expertise in complaint resolution and training will help foster a customer-centric approach within the organization.

Key Responsibilities:



• Monitor and maintain email channels and feedback daily • Respond to customer complaints and inquiries via email • Analyze CRM data for service improvement recommendations • Facilitate CRM training and support departmental needs • Liaise with staff and officials regarding customer issues

Requirements: • College diploma in Business Administration or related field • Minimum three years in a customer service or call center • Proven complaint resolution and CRM experience • Robust analytical and communication skills • Ability to coach staff in CRM practices

Contribute to enhancing customer service at York Region while leveraging your communication and analytical skills. #J-18808-Ljbffr

📌 Customer Relations Coordinator York Region East Gwillimbury
🏢 York Region (The Regional Municipality of York)
📍 East Gwillimbury