Drive innovation in customer support as a Product Manager at Lyft’s Toronto office. Leverage AI and data to enhance agent efficiency and improve customer experiences.
As a Product Manager, you will own the vision and strategy for Lyft’s agent platform and data solutions. With over 8 years of experience, you will partner with engineering and data science teams to shape tools that transform how agents deliver support. Emphasizing customer obsession and technical depth, your focus will be on creating a reliable, productive, and scalable customer care ecosystem.
Key Responsibilities:
• Champion the product vision and multi-quarter roadmap • Define AI capabilities for enhanced agent efficiency • Lead complex cross-team initiatives and execution • Ensure data accuracy for internal and external reporting • Collaborate with engineering and design teams effectively
Requirements: • 8+ years in product management roles • Experience with AI/ML-powered products • Solid data fluency in reporting and pipelines • Proven ability to drive execution on complex projects • Degree in Computer Science or related field
Elevate customer satisfaction with creative data-driven solutions as you spearhead agent platform initiatives at Lyft. #J-18808-Ljbffr
📌 Product Manager For Customer Care At Lyft Winnipeg
🏢 Lyft
📍 Winnipeg
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