Lead customer success operations to drive positive outcomes at Ocrolus, a leader in AI-powered fintech solutions. Elevate customer satisfaction, enhance implementations, and manage a high-performing team in a hybrid mode.
As the Director of Customer Success, you will oversee comprehensive service delivery while ensuring timely and accurate issue resolution. With a focus on global teams, you will leverage your expertise to elevate client experiences across diverse regions, particularly in the US, UK, and Canada. Your leadership will be crucial in building scalable support processes as the company grows.
Key Responsibilities: • Own end-to-end ticket resolution for global clients • Lead on-time,
high-satisfaction client implementations • Manage and develop a high-performing CS team in India • Coordinate cross-functionally with AM, Product, and Engineering • Build scalable processes and escalation frameworks
Requirements: • 7+ years in Customer Success or Support Operations • 2+ years in a leadership capacity • Experience managing offshore teams in enterprise settings • B2B SaaS or fintech background • Proven track record in SLA-driven support operations
Drive the customer experience and enhance implementations with your leadership and expertise at Ocrolus. J-18808-Ljbffr
📌 Director Of Customer Success At Ocrolus Maple Creek
🏢 Bullpen Capital
📍 Maple Creek
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