Become a Business Application Support Analyst at Export Development Canada, working in a hybrid setting to improve application functions. Bring your ITIL knowledge and analytical prowess to a pivotal role.
The Business Application Support Analyst at EDC reports to the Director of Application Operations, contributing to the Digital & Technology Solutions group. Your primary focus will be on providing robust support analysis that increases application reliability. Successful candidates will balance collaboration with product owners and technical teams for effective Agile story development.
Key Responsibilities:
• Champion ITIL processes for application support
• Analyze data for actionable business insights
• Facilitate effective communication across teams




• Deliver comprehensive documentation for all applications
• Support major incident management processes
Requirements:
• Bachelor’s in Computer Science or similar field
• 5+ years of experience in business applications
• Proven track record with ITIL and Agile methodologies
• Excellent oral and written communication
• Ability to prioritize multiple concurrent projects
Enhance business applications with your expertise at EDC while enjoying a supportive work culture.
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📌 Export Development Canada Analyst Position Ottawa
🏢 Export Development Canada
📍 Ottawa