Job Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use time for learning, growth, and development

Working Conditions

- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training

Classroom‑style, on‑the‑job with a mentor, and online courses

Requirements

- Ability to understand and work with all PC based products




- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional company‑paid training, if offered
- College diploma or University degree preferred
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive advantages package including:

- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Paid vacation and sick days
- Referral bonuses
- Non‑smoking environment promoting a healthy lifestyle

Equal Opportunity Employer

Reynolds and Reynolds is an equal opportunity employer.

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📌 Customer Service Representative (Mississauga)
🏢 The Reynolds and Reynolds
📍 Mississauga