Join iA Financial Group as an Advisor for Customer Research and transform insights into strategic recommendations. This hybrid role focuses on enhancing customer experience through robust research methodologies.
As a key player in this advisory position, you will lead innovative research initiatives and VoC measurement practices aimed at improving the customer journey. Candidates should possess 5 to 8 years of experience in customer research while effectively communicating findings to stakeholders. Engage with teams to ensure customer insights shape business decisions.
Key Responsibilities:
• Design and coordinate Voice of the Customer initiatives
• Manage NPS metrics and collaborate with the GCX team
• Lead qualitative and quantitative research projects




• Translate customer insights into business-relevant recommendations
• Keep updated on market and consumer trends
Requirements:
• 5 to 8 years of experience in customer research
• Bachelor's in Business Administration or related fields; Master's beneficial
• Experience with up-to-date VoC tools like Medallia
• Strong analytical and project management skills
• Bilingual proficiency in English and French for effective communication
Use your research and analytical skills to elevate customer experience at iA Financial Group.
#J-18808-Ljbffr

📌 Advisor for Customer Research at iA Financial Group (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City